徵才專區

加入 #TeamAmex，您將成為由 60,000 多名同仁所組成的多元化社群之一員。

 

若您期待在一家全球性、以人為本、誠信正直、包容多元的企業發展職涯超越自我，我們竭誠歡迎您的加入!

台灣美國運通國際股份有限公司於1971年成立，多年來以每日提供世界級卓越的客戶服務體驗為願景；透過差異化的產品與服務以符合客戶所需所願，以讓美國運通成為生活中不可或缺的一部分為使命。

美國運通卡一直是頂級卡市場的標竿，除了優質的權益與優惠外，以客為尊的服務體驗亦是卡會員願意持有產品的主因。卓越服務帶動企業績效與營收，我們深信第一線的服務人員是最直接的品牌大使，除基本技職培訓外，公司提供內部多元發展機會、全方位學習管道；更落實對人的尊重，注重員工身心靈健康並提供各種關懷與支援方案。

• 2020年台灣美國運通會員服務部獲台灣客服中心發展協會(TCCDA)最佳客戶服務團隊獎
• 2021年台灣美國運通國際股份有限公司獲台灣客服中心發展協會(TCCDA)及大中華區客戶中心聯盟(GCCA) 最佳客戶服務企業獎

角色和職責：

• 透過電話以清晰、流利中英文，為美國運通信用卡/簽帳卡會員服務
• 透過電話服務，妥善處理卡會員多元需求、傳遞產品優惠權益、提供卓越貼心服務
• 有效解決卡會員的問題與諮詢、主動積極尋求雙贏的解決方案，盡可能於與卡會員第一次通話即完成需求、解決問題
• 依據需求提供更合適的優惠或產品，進而提升顧客體驗
• 傾聽並理解卡會員的反饋、反映
• 熟悉內部系統與作業流程以達成客戶滿意度目標，並建立卡會員忠誠度與口碑
• 遵守法規並達成營運指標
• 運用電腦與相關應用程式，完整且正確地記錄必要訊息、追蹤並完成卡會員之需求
• 適應變化、 彈性調整工作優先順序

資格要求：

• 歡迎大學應屆畢業生應徵精通中文、基本英文；口語表達清晰、流暢。包括中文口語與書寫表達能力，以及略懂英文閱讀、基本會話及電腦文書軟體應用。
• 能彈性配合輪班工作
• 具抗壓性、積極、正向、熱情
• 具服務熱誠、樂於學習、願意接受挑戰、喜愛團隊合作
• 能適應快速變化的環境並有能力彈性調整工作順序

• 善於聆聽與並具良好的溝通技巧，
• 具備細心、耐心與應變能力
• 歡迎大學應屆畢業生應徵

根據適用的法律和法規，美國運通的工作機會將以成功完成背景驗證調查為條件。

為何選擇美國運通？ 
 
在美國運通，我們透過落實企業文化，凝聚員工向心力，讓員工有足夠的後盾以提供卓越服務，多次創下全球美國運通最高客戶滿意度；以卓越服務建立卡會員對品牌的忠誠度並帶動刷卡消費量；企業獲益成長並回饋社會，正向循環永續經營。我們為所有同仁提供其在專業和個人方面精進成長所需的支持。2022年實施Amex Flex工作模式，為同仁提供更大的靈活度，達到工作與生活平衡。根據職位和業務需求，提供辦公室現場、居家遠距或Hybrid混合式工作模式。

Go above and beyond at a company that sets the standard for customer-first service.
You Lead the Way. We’ve Got Your Back.

 

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.

 

Role & Responsibilities:

• Meaningful, rewarding work performed with integrity. Here's some of what you'll do in this role:
• Deliver world-class customer service, while responding to Customer inquiries and concerns via calls
• Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express
• Enhance our customers’ experience by identifying opportunities to offer products based on our Cardmembers’ needs
• Meet and exceed quality goals, compliance regulations and productivity targets
• Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms
• Document necessary information, such as payment details, Customers change of details, change of address and travel notifications
• Re-prioritize and adapt to an ever-changing environment

 

Preferred Skills:

• Fresh graduates are welcome
• Demonstrate personal excellence by remaining positive in difficult situations
• Display a passion to serve by delivering outstanding service in every interaction with our Customers
• The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers
• Strong interpersonal, communication, verbal and written skills
• Assertiveness to handle difficult conversations
• Excellent negotiation, influencing and resourcefulness skills
• Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail
• Confidence to work in a virtual environment

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. 

Why American Express? 
 
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

 

If you’re interested in this position please click “here” to submit your application.